Privacy Policy

1. Overview

Burgeon Enterprises (“Burgeon,” “we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains what personal data we collect, how we process it — including data handled through our Customer Relationship Management (CRM) system — and your rights as a client. By using our Services, including our CRM platform, you agree to the practices described in this Policy.

2. Data We Collect

We collect and process the following categories of personal data:

• Account & Profile Information: name, contact details (email, phone), client ID, username, and password (hashed).
• Billing Information: subscription plan, billing ID, payment history, due dates, and Statements of Account (SOA).
• Payment Records: proof of payment submitted (e.g., GCash, bank transfer receipts, or acknowledgement of cash payments).
• Customer Service & Inquiries: details you provide when contacting us via inquiry forms, email, or other support channels.
• Tickets: reported issues, priority, status, and resolution history.
• Feedback: comments, ratings, or suggestions you voluntarily provide.
• Usage & Analytics: IP address, device type, browser, pages visited, and cookies.
• Uploaded Content: files or documents you voluntarily submit (e.g., IDs, receipts).

3. How We Use & Share Data

We use your data to:

• Create and manage your client account in our CRM system.
• Automatically generate monthly Statements of Account (SOA) based on subscription plans.
• Provide access to downloadable receipts for verified payments.
• Verify proof of payment submitted via GCash, bank transfer, or in-person payments.
• Manage inquiries, service requests, and tickets to ensure timely support.
• Record and analyze feedback to improve services.
• Enhance security, monitor activity, and prevent fraud.

We may share data with:

• Service Providers: contracted third parties that provide hosting, IT, payment processing, or support services.
• Legal & Compliance Authorities: when required by law, to enforce agreements, or to protect rights and safety.

We do not sell or rent your personal data to marketers or unrelated third parties.

4. Cookies

We use cookies to maintain login sessions, remember preferences, and collect analytics to improve CRM features. You can manage or disable cookies in your browser or via our cookie banner.

5. Data Retention & Security

Billing records, tickets, and payment evidence (SOA, receipts, proof of payment) are retained as required for accounting and legal compliance. Inquiries, feedback, and support records may be retained for service quality and historical reference. Other personal data is kept only as long as necessary to provide Services.

We implement encryption, access controls, and audit logging to protect your data. Access is limited to authorized personnel and service providers with a need to process the information.

6. Your Rights

You have the right to:

• Access your SOA, receipts, inquiry and ticket history via the client dashboard.
• Request correction of inaccurate personal, billing, or ticket information.
• Request deletion of your account (subject to legal retention requirements).
• Request a copy of your payment, ticket, and feedback history.

To exercise these rights, contact: be422017@gmail.com.

7. International Transfers

If your data is processed outside your country, we ensure appropriate safeguards such as secure hosting, encryption, and contractual protections with our service providers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the CRM system or via email.